Returns & Exchange Policy

At Imani & Wellness LLC., we understand the importance of customer satisfaction and want to ensure that you have a hassle-free experience when it comes to purchasing our feminine hygiene products. While we strive to provide the highest quality products, we also recognize that individual preferences and needs may vary. Therefore, we have developed a transparent and customer-friendly Returns and Exchange Policy specifically for our feminine hygiene products.

 

1️⃣ Product Quality Assurance:

We take great care in ensuring that our feminine hygiene products meet the highest quality standards. If you encounter any issues related to the product's quality, such as defects or damage, please contact our Customer Support team within seven (7) days of receiving your order. We will gladly assist you in resolving the issue, which may include a replacement or refund.

 

2️⃣ Hygiene and Safety Concerns:

   Due to the nature of feminine hygiene products, we prioritize the health and safety of our customers. Therefore, for sanitary reasons, we cannot accept returns or exchanges on opened or used products. We kindly request that you thoroughly review the product description, specifications, and customer reviews before making a purchase to ensure it meets your requirements.

 

3️⃣ Customer Satisfaction:

   We value your satisfaction and understand that preferences can vary from customer to customer. If you are unsatisfied with your purchase for any reason, please reach out to our Customer Support team within seven (7) days of receiving your order. We will work with you to find a suitable solution, which may include an exchange, store credit, or refund, depending on the circumstances.

4️⃣How to Initiate a Return or Exchange:

To initiate a return or exchange, kindly contact our Customer Support team through email at imani.wellnessllc.ga@gmail.com. Please provide your order details, a clear description of the issue, and any supporting evidence, such as photographs, if applicable. Our dedicated team will guide you through the process and address your concerns promptly.